Privacy policy

Last updated: Sep 24, 2025

This Privacy Policy explains how SAVILOON ("SAVILOON", "we", "us" or "our") collects, uses and shares your personal information when you visit saviloon.store (the "Site"), buy from us, or contact us about the Site (together, the "Services"). In this policy, "you" means anyone who uses the Services, whether as a customer, a visitor or in any other way.

Please read this policy carefully. By using the Services you agree to the collection, use and sharing of your information as described here. If you do not agree, please do not use the Services.

Changes to this Privacy Policy

We may update this policy from time to time, for example when our practices change or for legal or operational reasons. When we do, we will post the new version on the Site and update the "Last updated" date above.

What Personal Information We Collect

The information we collect depends on how you use the Site and the Services. "Personal information" means information that identifies you or can reasonably be linked to you.

Information you give us directly

  • Contact details: your name, address, phone number and email.
  • Order information: your name, billing and shipping address, payment confirmation, email and phone number.
  • Account information: your username, password and other details used to keep your account secure.
  • Support information: anything you include when you message us, for example through the Site, email or WhatsApp.

Some features need you to provide certain information. You can choose not to, but then you may not be able to use those features.

Information we collect about how you use the Site

We automatically collect certain information when you use the Services ("Usage Data"), using cookies, pixels and similar technologies. This can include device and browser information, network connection details, your IP address and how you interact with the Site and your account.

Information from third parties

We may also receive information about you from service providers that work with us, such as:

  • Shopify, which powers our store.
  • Payment processors and cash-on-delivery or courier partners, which handle payment and delivery details so we can fulfil your order.
  • Advertising and analytics tools (for example Meta Pixel or similar), which may collect information when you visit the Site, open our emails or interact with our ads.

Any information we receive from third parties is handled in line with this policy.

How We Use Your Personal Information

  • Providing products and services: to process payments, fulfil and ship orders, handle returns and exchanges, manage your account and send you notifications about your orders.
  • Marketing and advertising: to send you promotional messages by email, text, WhatsApp or post, and to show you relevant ads on our Site and other websites. You can opt out at any time.
  • Security and fraud prevention: to detect, investigate and act on suspected fraud or illegal or harmful activity. If you create an account, please keep your login details private. If you think your account has been compromised, contact us immediately.
  • Support and improvement: to answer your questions, give you customer support and improve our Site and Services.
  • Legal and protection: to follow applicable laws, enforce our terms and protect our rights and the rights of our customers and others.

Cookies

Like most websites, we use cookies. They help our Site work, remember your actions and preferences, and let us understand how people use the Services. For details of the cookies used by our Shopify-powered store, see https://www.shopify.com/legal/cookies. We may also allow third-party providers to use cookies on our Site to tailor products and advertising.

Most browsers accept cookies by default, but you can set your browser to remove or reject them. Blocking cookies may stop some parts of the Site from working properly, and may not completely stop information being shared with our advertising partners.

How We Share Personal Information

We may share your personal information in the following situations:

  • With vendors and service providers that work on our behalf, such as IT, payment, analytics, customer support, cloud storage, fulfilment and shipping providers.
  • With business and marketing partners who help us advertise to you. They use your information under their own privacy policies.
  • When you ask us to share information, or give your consent, for example so we can ship your order.
  • In connection with a business transaction such as a sale or merger of our business.
  • To follow the law (for example to respond to legal requests), to enforce our terms and to protect our rights and the rights of others.

We do not sell your personal information. We do not use or share sensitive personal information without your consent, or to work out characteristics about you.

Third-Party Websites and Links

Our Site may link to websites and platforms run by other companies. We do not control them and are not responsible for their privacy or security practices, or the accuracy of their content. Please read their policies before you share information with them. Information you post on public areas or social platforms may be visible to others.

Children

The Services are not meant for children and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has given us personal information, contact us using the details below and we will delete it.

Security and Retention

No security measure is perfect, and information you send to us may not be secure while in transit, so we cannot guarantee complete security. Please avoid sending sensitive or confidential information over insecure channels.

How long we keep your personal information depends on things like whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce our policies.

Your Rights

Depending on where you live, you may have some or all of these rights. They are not absolute and may apply only in certain cases, and we may decline a request where the law allows.

  • Access: ask for a copy of the personal information we hold about you and how we use it.
  • Deletion: ask us to delete personal information we hold about you.
  • Correction: ask us to correct inaccurate information.
  • Portability: ask for a copy of your information in a form you can pass to another company.
  • Restriction: ask us to stop or limit how we process your information.
  • Withdrawing consent: where we rely on your consent, you can withdraw it.
  • Appeal: if we decline a request, you can reply to our decision to appeal it.
  • Marketing preferences: you can unsubscribe from promotional emails using the link in each email. We may still send you non-promotional messages about your account or orders.

To use any of these rights, contact us using the details below. We may need to verify your identity first, for example by email or account details. You can also use an authorised agent, who must show proof that you gave them permission. We will not treat you unfairly for using your rights, and we will reply within the time required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not happy with our response, you may be able to appeal or complain to the data protection authority where you live.

International Users

We and our service providers may store and process your personal information in countries other than the one you live in. By using the Services you understand that your information may be transferred, stored and processed outside your country.

Contact Us

For questions about this policy or to exercise your rights, contact us:

SAVILOON
Email: info@saviloon.store
Phone / WhatsApp: 0331-4427973 / 0309-3718246
Address: Rahim Yar Khan, Punjab, Pakistan